PRIVACY POLICY

Carpenter Lifting Services / 360 Roto Last updated: April 2026

1. Who We Are

This website is operated by Ian Carpenter, trading as Carpenter Plant Services (also known as 360 Roto).

• Business address: 12 Llwyn Yr Eos, Llanelli, SA14 8TA, Wales, UK

• Email: iancarpenter1207@gmail.com

• Phone: 07792 035598

• Website: carpenterliftingservices.com / 360roto.com

We are the data controller for any personal information collected through this website. This means we decide how and why your personal data is used.

2. What Information We Collect

We may collect the following personal information when you use our website or contact us:

• Your name

• Your email address

• Your phone number

• Your company name (if applicable)

• The content of any message or enquiry you send us

• Your approximate location (if you share it with us)

We do not collect any sensitive personal data such as financial details, health information or identification documents through this website.

3. How We Collect Your Information

We collect information in the following ways:

• When you complete and submit our contact or enquiry form

• When you email or call us directly

• Automatically through website cookies and analytics tools (see Section 7)

4. Why We Use Your Information

We use your personal data for the following purposes and on the following legal grounds under UK GDPR:

Purpose. Legal Basis

To respond to your project enquiry or quote request. Legitimate interest / pre-contractual steps

To provide telehandler operator services you have engaged us for. Performance of a contract

To send you relevant follow-up communications about your enquiry. Legitimate interest

To comply with legal obligations. Legal obligation

We will never use your data for unsolicited marketing, and we will never sell your data to third parties.

5. Who We Share Your Data With

We do not sell, trade, or rent your personal information to anyone. We may share limited data with the following trusted parties only where necessary:

• Wix.com — our website hosting platform, which processes data on our behalf under its own privacy policy

• Legal authorities — only if required to do so by law

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiry data (contact form submissions, emails): retained for 12 months from the date of last contact, then securely deleted

• Client project data (where a contract exists): retained for 6 years in line with UK business record-keeping requirements

• Analytics data: retained in anonymised or aggregated form as set by Wix Analytics

7. Cookies and Analytics

Our website uses cookies — small text files placed on your device — to help us understand how visitors use the site and to improve your experience.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly

• Analytics cookies: Used by Wix Analytics to understand visitor behaviour in an anonymised way (pages visited, time on site, general location)

No personally identifiable information is collected through cookies without your consent. You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how the website functions.

By continuing to use this website, you consent to our use of essential cookies. Analytics cookies are only set where permitted by your preferences.

8. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the data we hold about you

• Right to rectification — you can ask us to correct inaccurate data

• Right to erasure — you can ask us to delete your data ("right to be forgotten")

• Right to restriction — you can ask us to limit how we use your data

• Right to object — you can object to us processing your data for legitimate interests

• Right to data portability — you can request your data in a transferable format

To exercise any of these rights, please contact us at iancarpenter1207@gmail.com. We will respond within 30 days.

9. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our website is hosted on Wix, which uses industry-standard SSL encryption and secure data storage.

10. Third-Party Links

Our website may contain links to external websites such as project references or industry bodies. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

12. How to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's independent data protection authority.

• Website: ico.org.uk

• Phone: 0303 123 1113

We would, however, always appreciate the opportunity to address your concerns directly first — please contact us at iancarpenter1207@gmail.com before escalating to the ICO.

This policy applies to the websites carpenterliftingservices.com and 360roto.com, both operated by Ian Carpenter trading as Carpenter Plant Services.

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